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Our service points: where to get information and answers to your questions
Have a Question? Our customer centre at Postplatz and our service points offer more than just tickets. Our staff will be happy to provide information and answer any question about local public transport in and around Dresden. In addition to this, you can also find out about numerous tourist offers in the Region. Specifically, we provide the following services:
- Advice and information about our range of offers
- Information on routes and timetables
- Advice on fares
- Ticket sales
- Hand-in point for subscription applications
- Souvenir sales
Customer centre
Postplatz 1 (Wilsdruffer Kubus)
01067 Dresden
Postplatz stop (tram routes 1, 2, 4, 8, 9, 11, 12 and bus route 68)
Opening times until December 30, 2024:
Monday – Friday: 9 a.m. – 6 p.m.
Saturday/Sunday/public holidays: closed
Also closed on: December 24/25/26/31, 2024 and January 1, 2025
New opening times from January 2, 2025:
Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 10 a.m. – 5:30 p.m.
Sunday/public holidays: closed
Cashless payment only!
Visit our other service points as well:
Service point at Prager Straße
Prager Straße
Prager Straße stop
(tram routes 8, 9, 11, 12 and bus routes 62 and 68)
Opening times until December 30, 2024:
Monday – Friday: 10 a.m. – 6 p.m.
Saturday/Sunday/public holidays: closed
Also closed on: December 24/25/26/31, 2024 and January 1, 2025
New opening times from January 2, 2025:
Monday – Friday: 10 a.m. – 1 p.m. and 2 p.m. – 5:30 p.m.
Saturday/Sunday/public holidays: closed
Getting to the service point Prager Straße by tram and bus
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket- and souvenir sales
- hand-in point for subscription applications
- no processing penalty fares
- Cashless payment only!
Service point at the main station (Hauptbahnhof)/Wiener Platz
Main Station
Hauptbahnhof stop
(tram routes 3, 7, 8, 10 and bus route 66)
Hauptbahnhof Nord stop
(tram routes 3, 7, 8, 9 and 11)
Opening times:
Monday – Friday: 10 a.m. – 1 p.m. and 2 p.m. – 5:30 p.m.
Saturday/sunday/public holidays: closed
Also closed on: December 24/25/26/31, 2024
Please note: Permanently closed from January 1, 2025
Getting to the service point Hauptbahnhof by tram and bus
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket- and souvenir sales
- no processing penalty fares and subscription applications
- Cashless payment only!
Reception service in our administration building
Administration Building
Trachenberger Str. 40
01129 Dresden
Betriebshof Trachenberge stop (bus routes 64, 70, 73, 76)
Trachenberger Platz stop – short walk (tram route 3)
Opening times:
Monday – Friday: 7 a.m. – 6 p.m.
Saturday/Sunday/public holidays: closed
Also closed on: December 24/25/26/31, 2024 and January 1, 2025
Getting to the administration building by tram and bus
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket sales
- hand-in point for subscription applications
- no processing penalty fares
